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Instructions on cancellation

Consumers have a thirty days right to cancel.

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within thirty days without giving any reason. The cancellation period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Green Thinking GmbH, Königstraße 45, 30175 Hannover, Königstraße 45, support@kunu-store.de, Phone: 15203016150 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.

You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://kunu-store.de/apps/returns?. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or Mega-Log GmbH (Am Tiergarten 10-12, 22926 Ahrensburg, Deutschland), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Derogating return cost rules for Germany

Please note that while return shipping labels for exchanges are provided free of charge, general returns are subject to a processing and restocking fee, which will be automatically deducted from your refund amount as follows:

• For orders with a value of €150 or more, a processing fee of €10 will be charged.

• For orders below €150, a processing fee of €5 will be charged.

• For orders below €20, a processing fee of €3.50 will be charged.

Return shipping labels
Without prejudice to your statutory rights, we will provide you with free return shipping labels for returns within Germany. The return shipping label is included in your delivery. The return label will be provided to you via the customer account. The return label will be provided to you via email. A link is provided to retrieve the return label.