KUNU Experiences

Our products accompany you and your baby from the very first day. From the secure bedside crib for the first 10 months, to our versatile bouncer for up to 2 years, and our durable sleeping bags. You can find detailed information on age and weight directly on the respective product page.

It's important to us that everything close to your baby is truly safe and of high quality. That's why we exclusively use materials tested for harmful substances and that are skin-friendly, such as 100% organic cotton for our sleeping bags and fitted sheets. You can find all the details directly on the respective product page.

Yes! Your baby's safety is our top priority. Our products have not only been tested according to standard procedures, but even meet the strictest EN standards. We also play it safe with our materials: All fabrics used are tested for harmful substances in accordance with REACH Regulation (EC) No 1907/2006.

A lot of time and care goes into every KUNU product. Together with midwives, experts, and real parents, we carefully assess what families truly need and only develop products we can stand behind 100%.

As a small team, we take the time it takes. Our processes sometimes take a little longer, but this is the only way we can ensure that only products we would give to our own children end up at KUNU.

We stand behind every product we sell and are confident in our quality. If you discover a defect, simply contact us. We are here for you and will work with you to find the best solution: replacement part, exchange, or refund. You can find all the details on our warranty page.

Quite the opposite. We are confident in our baby cot – but we never stop improving it. We take customer feedback seriously; every criticism is an impetus for us. And if you're ever not happy, our lifetime warranty has you covered.

We process almost all orders within 24 hours. After that, the following applies:

• Germany: 1-3 business days
• Austria & Switzerland: 2-7 business days

As soon as your package is on its way, you will receive a tracking email. Unfortunately, we cannot give a 100% guarantee on delivery times — but in case of delays by the shipping service provider, we will proactively contact you.

We deliver free of charge to your home for orders over €150. Otherwise, shipping costs will be incurred depending on the order value. You can see these either at checkout or on our shipping information page.

Yes! We deliver to Germany, Austria, and Switzerland. You can select your country at checkout and see the shipping costs immediately.

Note for Switzerland: As Switzerland is not part of the EU, additional customs duties and taxes apply upon import. These are not included in the product price and will be collected directly by the responsible customs service provider upon receipt of the goods.

With KUNU, you get several assurances:

30-day Money-Back Guarantee: If you are not satisfied within 30 days of purchase, we will refund the full purchase price. No ifs, ands, or buts.

Lifetime KUNU Guarantee: We stand by our products permanently. If a defect occurs, we will work with you to find the best solution – whether it's a replacement part, exchange, or refund.

Lifetime Spare Parts Service: Is a part missing or something broken? Just contact us, and we will send you a replacement as quickly as possible.

For a complaint, simply write to us at support@kunu-store.de and we will get back to you within 24 hours.

As a young brand, we unfortunately cannot offer free returns. A small processing fee (€3.50 – €10) will be charged, which will be automatically deducted from the refund amount depending on the purchase price.

You can find all details on our returns page.

We are a small, personal team. With us, you don't write into an anonymous ticket system, but directly to people who genuinely care about your satisfaction.

Our goal: To answer every inquiry within 24 hours – honestly, straightforwardly, and on equal footing.

Just write to us at support@kunu-store.de and we look forward to hearing from you. 🤎

Fortunately, we don't have to answer that ourselves. Thousands of families have already done so, and you can find their honest experiences here on this page, in the reviews on the product pages, and on Instagram and similar platforms. We are very proud to say that 94% of our customers rate our products with 5 stars.

Our products are developed by parents for parents – and you can feel it. Each product arises from real needs of family life, developed together with midwives and experts. Not a mass-produced item, but well-thought-out solutions that we stand behind 100%.

Ja! Und wir arbeiten jeden Tag daran, das zu beweisen. Gegründet vor vier Jahren von Julie und Aaron, zwei Eltern aus Hannover und mit dem Ziel, Familien wirklich zu helfen. Mittlerweile sind wir ein kleines Team aus 5 Personen und stecken täglich viel Arbeit & Liebe in KUNU.

Aber natürlich! Deine ehrliche Meinung ist uns sehr wichtig. Du kannst uns auf Amazon, TrustPilot oder direkt auf unserer Website über Review.Io bewerten. Zudem erhältst du nach deinem Kauf eine E-Mail, in der du deine Erfahrung teilen kannst. Wir freuen uns über jedes Feedback, egal, ob es sich um Lob oder konstruktive Kritik handelt.

Was wir dir versprechen: Jede Kritik, die uns erreicht, landet direkt bei uns im Team und wird besprochen. Manchmal läuft etwas schief: ein Paket kommt zu spät oder ein Teil fehlt. Das ärgert uns genauso wie dich.

Was wir daraus machen, ist der Unterschied: Wir nutzen jedes Feedback, um besser zu werden. Und wer sich bei uns meldet, bekommt immer eine persönliche Antwort oder eine Stellungnahme.

Du hast selbst eine schlechte Erfahrung gemacht? Schreib uns an support@kunu-store.de und wir finden gemeinsam eine faire Lösung. 🤎

Nachhaltigkeit bedeutet für uns vor allem: Produkte zu bauen, die wirklich lange halten. Deshalb gibt es bei uns lebenslangen Ersatzteilservice: damit du nicht neu kaufen musst, wenn mal etwas kaputt geht.